We will be having some delays in the processing and shipment of orders due to the high volume of orders we are facing at the moment. We are hoping for your patience and understanding. Rest assured we are doing our best to deliver your pens as soon as possible. Thank you.
Don't panic if you don't get a reply from us. We do try to reply to your orders, inquiries and comments as quickly as we can but, please know that we, too, have to take a rest. :)
Expect a reply from us at least within 24 hours. But note that we do have office hours. You will hear from us from 9:00 am to 5:00 pm Mon-Sat (some hardworking employees even go beyond that and work after office hours). ^_^
Oh, and we have lunch breaks, too. :) 12:00 nn to 1:00 pm. Yey!