Don't panic if you don't get a reply from us. We do try to reply to your orders, inquiries and comments as quickly as we can but, please know that we, too, have to take a rest. :)
Expect a reply from us at least within 24 hours. But note that we do have office hours. You will hear from us from 9:00 am to 5:00 pm Mon-Sat (some hardworking employees even go beyond that and work after office hours). ^_^
Oh, and we have lunch breaks, too. :) 12:00 nn to 1:00 pm. Yey!